The Black Bull Pub had awful food and we'll never go back again.
Seven of us went to the Black Bull Pub today (Friday September 2, 2011) at lunch and we had a terrible experience!
First, the food took 45 minutes to arrive and it wasn't that busy. The calamari was stringy and tough. The medium steak sandwich was in fact well done. Another steak sandwich which was supposed to be medium was actually medium rare (in name only). This, and another "medium rare" steak sandwich were in fact medium. The chicken parmigana with spaghetti was dry and the spaghetti did not taste good. The fries were so-so, the burger was good. The french onion soup was good as well - this, at least, I liked. The rest of the food was only edible and as my friend told the waitress regarding the food when he paid "it wasn't cooked but I didn't care, I was too hungry".
We told the manager of our concern and he was more defensive about the situtation and he thanked us for our feedback without even offering us a discount. We told him we were not there to get a free meal but we work hard for our money and we want him to know how bad our experience was.
When we got back to the office we felt that there was no customer service from the manager and he didn't really care to hear our concerns considering how little he had to say other than be defensive. We called back to contact the owner and got the manager who told us there were 6 owners. We then told him that he didn't handle our situtation well and we were not happy and wanted to tell the owners. He then went on to say:
1. We were rude to the server.
2. We told the server the food was good.
3. One of the party party appologized to the server for our complaints.
We were not rude. We did not tell the server the food was good - why would we be complaining? And what my friend had said was, as above, "it wasn't cooked but I didn't care, I was too hungry" - this is definitely not an appology.
So the manager is still being defensive and now trying to blame us for our experience.
We work for Foremost Industries with over 200 employees. A large number of us frequent the Black Bull Pub and I will make sure that everyone that I talk to at work or outside hears of our experience.
We would have felt better if the manager had handled our concerns a bit better.